This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
19-21 North End Road, London, W14 8ST
Telephone
0330 912 9999
Email
info@www.bpls.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Usage data (including information about how you interact with and use our website, products and services)
- Website user information
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Marketing preferences
- Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or account history
- Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Any other personal information required to comply with legal obligations
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
How long we keep information
As a regulated law firm, we retain personal information in accordance with professional, legal, and regulatory requirements (i.e. Limitation Act 1980). Retention periods depend on the nature of the data and the purpose for which it is held. The table below outlines typical retention periods:
| Type of Information | Purpose | Typical Retention Period |
|---|---|---|
| Client contact details (e.g., name, email, phone) | Service delivery, communication | 6 years from closure of matter or last contact |
| Client matter files (paper and electronic) | Legal advice, record keeping, regulatory obligations | 6–15 years, depending on matter type • General matters: 6 years • Conveyancing and Probate: 15 years • Wills: up to 100 years (or indefinitely, where appropriate) |
| Financial and transaction records (e.g., invoices, payment details) | Accounting, tax compliance | 6 years from end of financial year |
| ID and AML documentation | Anti-Money Laundering compliance | 6 years from end of client relationship or matter, unless required longer by law |
| Marketing data (e.g., newsletter sign-ups, event registrations) | Marketing communications | Until consent is withdrawn or 2 years from last engagement |
| Consent records | Legal basis for data processing | 6 years after consent withdrawn or data last used under that consent |
| Employment records (staff, applicants) | HR and legal obligations | Up to 6 years after employment ends; longer for pension or claims purposes |
| Complaint records | Handling and evidencing complaint resolution | 6 years after resolution |
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113